Terms and conditions

Please note that credit card payments for AVI SRL are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as AVI TRAVEL on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

GENERAL CONDITIONS FOR ALL TOURS The cost of the tours includes the following: all land and sea transportation as per itinerary, services of the tour leader and local guide where specified, taxes. The cost of the tours does not include the following: drinks, meals and extras in general, entrance fees (EEC passengers under 18 years or 65 years might receive on some sites discounts, over with valid Y.I.D.), all excursions and services indicated as optional fee where the appropriate supplement must be paid. CANCELLATIONS AND RESPONSIBILITIES In case of cancellation given not less than 24 hours prior to departure a total refund will be given, apart the costs retained for such cancellation. No refund of any kind will be made to clients who miss departure or abandon the excursion once started. AVI Travel reserves the right to modify the itinerary where deemed necessary. AVI Travel will refund clients totally in case an excursion cannot take place due to “force majeure” or an insufficient number of participants. AVI Travel whilst acting as intermediary between the travellers, transport carriers and the hotels so cannot be held responsible for any accident, delay, irregularity or loss of baggage and personal belongings as likewise for damages suffered by passengers incurred by a third party or by “force majeure”, foods, landslides, strikes. AVI Travel cannot be held responsible for accidents or damage which may be caused by the explosive activity of the volcano Vesuvius. The excursion program is insured according to the art. 20 of the Italian law (17.03.1995).